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1) How can I contact your customer service team?
For customer service inquiries only, please E-mail ltbdesignz@gmail.com
2) I emailed your customer service team. When will I receive a response?
Our customer service team aims to respond to all E-mails within 24hrs.
3) How long will shipping take?
It takes 2–7 business days to create a product and fulfil an order
The average shipping time is 12 business days depending on the delivery destination.
4) Do you offer returns and refunds?
We do not offer returns and refunds. Please check our Returns policy to know more.
5) What if I receive a misprinted/damaged/defective product?
Please e-mail ltbdesignz@gmail.com with your order number and a photo of the fault. The pictures of the product must show that the product is unused and has all the tags intact.
6) How will the refund be processed?
All the customers will be notified via an email once the returned item is received and inspected. The approval or rejection of your refund request will also be mentioned.
7) Will customs and taxes be included in the product price?
Extra charges like Import tax, duties and related Customs fees if applicable, are determined and charged by the Customs office of the destination country and the cost is not covered in payments you made to us. Please contact your local Customs office directly for further details.
8) Do you offer discounts and promotions?
Yes, we offer discounts and promotions. Make sure to sign up for our email list to receive news on special offers.
9) Why hasn't my tracking # been updated?
Don’t fret! Your tracking number may take 24hrs to update from pre-shipment status.
10) Is it possible to change or cancel an order?
Please contact our team immediately if you need to change or cancel your order but we unfortunately cannot make any changes or cancel your order after it has left our warehouse.
11) What payment gateways do you provide?
MasterCard, Visa, PayPal, Apple Pay, Amex, etc.